Bikmie appreciates your support and we accept product exchanges and refunds following the terms & conditions as below. Damaged Item(s) * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) * To be returned within 15 working days upon receiving. Incorrect Item(s) * New, unopened, unused * Product Sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information / packaging only * Complete (free gifts, accessories, original packaging) The process of returns/refunds will take up to two weeks. In case of returns, please send the items to our warehouse: ROSMIE SNACK INDUSTRY SDN BHD TB 16943, 1.5 Storey, Light Industrial Building, Taman Unipark, 91000 Tawau, Sabah